Orders and Shipping

ORDERS and SHIPPING
Thank you so much for your order! We work diligently to fulfil and ship orders as quickly as possible, however we do not process or ship orders from Saturday to Monday or on company observed holidays. We ship with FedEx and Canada Post and provide package notifications via email to to keep you informed of the status of your delivery.

We are pleased to offer free shipping within Canada on orders over $350.
For orders under $350 shipping within Canada:
  • Insured Standard Shipping FedEx: $35
  • Insured Shipping Canada Post Rural Areas: $35
  • Roset Uninsured Shipping: $25
Orders shipping to the USA are a flat rate of $70. Your order will ship insured with FedEx and takes approximately 4-5 business days to deliver.
We are happy to offer complimentary In Store or Curbside Pickup at our Medicine Hat storefront location.
We also offer same day delivery throughout Medicine Hat and the surrounding area from Tuesday to Friday for a flat rate of $6. Please reach out directly to arrange for delivery.

RETURNS and REPAIRS – SHIPPING
To return merchandise please send all items directly to:

Roset by Reid 
Unit 1 
3045 Dunmore Road SE
Medicine Hat, Alberta, Canada
T1B 2H2 403-526-9550 

Please include your invoice number. For your protection, please use a well-padded box or envelope and a traceable carrier. We cannot be responsible for items that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.


FOR MORE INFORMATION ON RETURNS AND REPAIRS PLEASE SEE OUR FAQ's PAGE